Understanding the Known Nutrition Subscription Policy
Before you begin the cancellation process, it's crucial to be aware of the specific terms and conditions governing Known Nutrition subscriptions. Ignoring these rules can result in unexpected charges or a delayed cancellation. The official policy outlines several key points that every subscriber should know.
The Two-Order Minimum
For all new subscriptions, Known Nutrition requires you to complete a minimum of two orders before you are permitted to cancel. If you attempt to cancel before the second delivery, your request will not be processed, and you will still be liable for the payment and dispatch of the second order. This is a binding condition of their subscribe-and-save program and is clearly stated in their terms.
The 48-Hour Notice Period
Once you have fulfilled the two-order minimum, you can cancel at any time. However, your cancellation must be initiated at least 48 hours before your next scheduled billing date. Requests made after this cutoff point may result in one final charge and delivery, which will then be the last one you receive. Always be mindful of your billing cycle to avoid unwanted charges.
The Step-by-Step Online Cancellation Process
Canceling your subscription online through your Known Nutrition account is the most direct and recommended method. Follow these steps for a smooth cancellation:
- Log in to Your Account: Visit the Known Nutrition website and log in using your email address and password. If you don't have an account but purchased as a guest, you will need to create one using the same email address to manage your subscription.
- Navigate to Subscription Management: Once logged in, find the 'Subscriptions' section in your account dashboard. This is where you can view and manage all of your active subscription plans.
- Select Your Subscription: Click on the specific subscription you wish to cancel. You may see options to manage or edit the subscription details.
- Initiate Cancellation: Within the subscription details, look for a 'Cancel subscription' button or link. Click this to begin the process.
- Provide a Reason (Optional): The website will likely ask you to select a reason for your cancellation. While this is optional, providing feedback can be helpful for the company. After selecting a reason, click 'Next'.
- Confirm Cancellation: A final confirmation screen will appear. You will need to click 'Confirm cancellation' to finalize your request.
- Check for Confirmation Email: After confirming, you should receive an email confirming your subscription has been cancelled. It is crucial to retain this email for your records in case of any future billing discrepancies.
What to Do If You Can't Access Your Account
If you are unable to log in to your account or encounter technical issues, alternative methods are available to ensure your cancellation request is processed. You can contact Known Nutrition's customer support team directly via email.
Email Cancellation Procedure
To cancel via email, send a message to [email protected]. In your email, include the following information to help the support team locate your account and process the request efficiently:
- Your full name
- The email address associated with your subscription
- Your most recent order number
- A clear statement requesting the cancellation of your subscription
Be sure to send this email well in advance of the 48-hour cutoff period to give customer service ample time to process your request. Always ask for a written confirmation of the cancellation for your records.
Comparison of Cancellation Methods
| Feature | Online Cancellation | Email Cancellation |
|---|---|---|
| Ease of Use | Very easy, self-service | Simple, but requires waiting for a response |
| Speed | Instantaneous, with immediate confirmation | Can take up to a business day or more |
| Confirmation | Automatic email sent immediately upon completion | Must specifically request and wait for confirmation |
| Best For | Standard cancellations that meet all policy requirements | Troubleshooting account access issues or confirming cancellation |
Troubleshooting Common Cancellation Issues
- Failed Payment: If a payment fails, Known Nutrition may attempt to process it up to three additional times. After this, your order may be skipped, paused, or the subscription cancelled automatically. Keep an eye on your payment method details.
- Missed Deadline: If you miss the 48-hour deadline, the next order will be processed and shipped, and your cancellation will only take effect for subsequent billing cycles.
- Cancellation Before 2 Orders: As mentioned, attempting to cancel before the minimum two orders will not be successful.
Conclusion
Cancelling your Known Nutrition subscription is a straightforward process once you understand the key terms, specifically the two-order minimum and the 48-hour notice period. The easiest method is to log in to your account and manage your subscription directly. However, the customer support team at [email protected] remains a viable option if you encounter any difficulties. By following these steps, you can confidently manage your subscription and avoid any unwanted charges. For complete details, always refer to the official Subscription Terms & Conditions.
