How Do I Cancel My Simple Subscription?

Reports show that many consumers grapple with managing multiple subscriptions, and cancelling services can be a major pain point. Here's how to cancel my Simple subscription, a process that depends entirely on where you initially signed up.

Quick Summary

This guide provides detailed instructions for canceling a Simple premium subscription purchased through the website, Apple App Store, or Google Play Store. It covers how to stop automatic renewal and clarifies refund policies for different plan types.

Key Points

• Identify Your Subscription: Confirm you have a Simple.Life app subscription and not a legacy Simple Bank account, which was closed in 2021.

• Platform Matters: The cancellation method depends on where you subscribed—either directly on the simple.life website or through the Apple App Store or Google Play Store.

• Website Cancellation: For web purchases, manage your subscription through the 'Plan Management' section of your profile in the app or by emailing [email protected].

• App Store Cancellation: On iOS, cancel by going to your device's Settings > Your Name > Subscriptions and selecting the Simple app.

• Google Play Cancellation: On Android, cancel via the Google Play Store app by navigating to Payments & subscriptions > Subscriptions.

• Deleting is Not Cancelling: Simply deleting the app from your phone will not cancel your subscription and recurring charges will continue.

• Understand Refunds: Refund eligibility for app store purchases is determined by Apple and Google, not Simple. For website purchases, check their refund policy for potential exceptions.

• Beware Commitment Plans: Commitment plans (e.g., 10-month plans) often have different cancellation terms and may incur an early cancellation fee if purchased via the website.

Identifying Your "Simple" Subscription

Before you begin the cancellation process, it is crucial to identify which 'Simple' service you subscribed to. The name can be confusing due to a defunct bank and an active health app. This article focuses on the subscription for the Simple: Weight Loss & Health Coaching app (from simple.life), which offers premium features. If you are looking for information regarding the old Simple Bank, be aware that it was shut down in 2021. Accounts from the bank were transitioned to PNC Bank, so there is no longer a 'Simple' bank subscription to cancel. All steps below apply to the simple.life app subscription only.

How to Cancel a Simple Subscription on the Website

If you purchased your Simple Premium subscription directly from the simple.life website, you must manage it through their site. Uninstalling the mobile app will not cancel your subscription and you will continue to be charged.

To cancel via the website:

1. Open the Simple App: Access your account via the mobile app, ensuring you are logged in.
2. Navigate to Profile: Tap the profile icon, which is typically in the top right or left corner of the home or track tab.
3. Manage Subscription: Scroll down and select the 'Manage subscription' button.
4. Go to Plan Management: You will be redirected to your profile page where you need to tap on 'Plan Management'.
5. Turn Off Auto-Renewal: On the plan management page, find and click the 'Turn-off auto-renewal' link to proceed with cancellation.
6. Complete the Process: You may need to answer a short cancellation survey and verify your email address to complete the request.
7. Email Confirmation: You will receive a cancellation confirmation message via email.

Alternatively, you can send an email to [email protected] to request the cancellation of your web-based subscription.

Cancelling Simple via the App Store (iOS)

For subscriptions billed through your Apple account, the cancellation must be done via your iPhone, iPad, or Mac settings. The developer, Simple.Life, cannot issue refunds for App Store purchases, as per their terms.

To cancel on an iPhone or iPad:

1. Open your device's 'Settings' app.
2. Tap your name/Apple ID at the top of the screen.
3. Select 'Subscriptions'.
4. Locate and tap on the 'Simple' app subscription from your list of active subscriptions.
5. Tap 'Cancel Subscription' and confirm your decision.
6. You will still have access to premium features until the end of the current billing period.

Cancelling Simple via the Google Play Store (Android)

If your subscription is billed through your Google Play account, you must manage it within the Google Play app. Deleting the Simple app will not automatically stop the recurring charges.

To cancel on an Android device:

1. Open the 'Google Play Store' app.
2. Tap your profile icon, located in the top right corner.
3. Select 'Payments & subscriptions', then 'Subscriptions'.
4. Find 'Simple: Weight Loss & Health Coaching' in your list of subscriptions and tap it.
5. Tap 'Cancel subscription' and confirm your action when prompted.

Some Android users can also initiate the process from within the Simple app itself by navigating to the profile icon and selecting 'Manage subscription,' which redirects to the Play Store for the final steps.

Understanding Refunds and Commitment Plans

• General Policy: Simple's policy generally states that purchases are non-refundable, especially those made through third-party app stores. For App Store or Google Play purchases, you must contact their respective support teams regarding refund eligibility, as Simple has no control over those policies.
• Website Exception: For website purchases, refunds may sometimes be considered if criteria are met or during a specific 'cooling-off' period where applicable laws allow.
• Commitment Plans: For commitment plans (e.g., 3, 6, or 10 months), you cannot typically cancel until the commitment period is over. Early cancellation of a commitment plan purchased via the website may incur a non-refundable cancellation fee, as outlined in their terms of service. It is important to review the terms you agreed to at the time of purchase.

Subscription Cancellation Method Comparison

Feature	Website Purchase	iOS (App Store) Purchase	Android (Google Play) Purchase
Cancellation Method	App's Profile > Manage Subscription or Email	iPhone/iPad Settings > Subscriptions	Google Play Store > Subscriptions
Refund Policy	Non-refundable, with some potential exceptions	Governed by Apple's refund policy	Governed by Google's refund policy
Commitment Plan Cancellation	Early cancellation may incur a fee	Governed by Apple, may depend on refund eligibility	Governed by Google, may depend on refund eligibility
Access After Cancellation	Retain premium access until the end of the current billing period	Retain premium access until the end of the current billing period	Retain premium access until the end of the current billing period
What Doesn't Work	Just deleting the app	Just deleting the app	Just deleting the app

Conclusion

Canceling your Simple app subscription is a straightforward process, but it is critical to follow the correct steps for your specific purchase platform. Whether you subscribed via the website, Apple App Store, or Google Play Store, managing your subscription through the appropriate channel ensures that auto-renewal is properly terminated. Remember that deleting the app alone is not sufficient for cancellation and you will continue to be charged. For the most accurate and up-to-date instructions, always refer to the official Simple support documentation and your platform's subscription settings. You can find their official help center at help.simple.life.

What if I can't cancel through the app or website?

If you're unable to find the cancellation option within the app or on the website, you should contact Simple's customer support directly at [email protected] for assistance. Include your account information, purchase details, and a clear request for cancellation. For app store purchases, you may need to escalate the issue directly with Apple or Google support.

Frequently Asked Questions

Does deleting the Simple app cancel my subscription?

No, deleting the Simple app will not cancel your subscription. The recurring charges will continue until you manually cancel the subscription through the platform where you originally purchased it, such as the website, Apple App Store, or Google Play Store.

Can I get a refund if I cancel my Simple subscription?

Refund policies depend on your purchase method. For subscriptions bought via the Apple App Store or Google Play, refund requests are subject to their respective policies. For website purchases, refunds are generally not offered but exceptions or 'cooling-off' periods may apply.

What is the difference between Simple Bank and the Simple.Life app?

Simple Bank was a digital banking service that was shut down in 2021 after being acquired by BBVA. The Simple.Life app is a separate and currently active health and wellness service with its own premium subscription offerings.

What should I do if I can't find the cancellation button?

If you are having trouble canceling, you can email Simple's customer support at [email protected] with your account details and cancellation request. For app store purchases, you may need to reach out to Apple or Google support.

How do I cancel a Simple commitment plan early?

For commitment plans purchased on the website, early cancellation is often not possible without incurring a fee, as stated in their Terms of Service. It is best to review the terms you agreed to or contact customer support for your specific plan.

What if I subscribed to Simple through a third-party website?

If you subscribed through a website other than simple.life, such as a promotional partner, you will likely need to follow the specific instructions on that site or contact their customer support. Referencing your original confirmation email can be helpful.

Will I lose access to premium features immediately after canceling?

No. When you cancel your Simple subscription, you will retain access to all premium features until the end of your current paid billing cycle. You will not be charged again on your renewal date.