The process for canceling your KetoGo app subscription depends entirely on the platform you used for the original purchase. It is crucial to determine if you subscribed via Apple's App Store, the Google Play Store, the KetoGo website, or a third-party service like PayPal. Simply deleting the app will not stop billing.
How to Cancel on an iPhone or iPad (App Store)
If you signed up for KetoGo through your Apple device, you must use your Apple ID settings to manage the subscription.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the very top of the screen (your name and picture).
- Select Subscriptions.
- Find KetoGo in the list of active subscriptions.
- Tap the Cancel Subscription button.
- Confirm your decision by following the on-screen prompts.
You will continue to have access to the app's premium features until the end of your current billing cycle.
How to Cancel on an Android Device (Google Play Store)
Android users who subscribed through the Google Play Store must cancel through their Google account.
- Open the Google Play Store app on your device.
- Tap your profile icon in the top-right corner.
- Select Payments & subscriptions from the menu.
- Tap Subscriptions.
- Find KetoGo in your list of subscriptions and tap on it.
- Tap the Cancel subscription button.
- Follow the instructions to confirm the cancellation.
Like with Apple, your subscription will remain active until the end of the current billing period.
How to Cancel via the KetoGo Website
For those who subscribed directly through the KetoGo website, the cancellation process is managed through your online profile.
- Go to the KetoGo website and log in to your account, typically at
https://my.ketogo.app/. - Navigate to your Profile or Account Settings.
- Look for a section related to your subscription, often labeled "Your Premium" or "Weight Loss Account".
- Find and click the option to Manage or Edit your subscription.
- Follow the on-screen prompts to cancel. You may be asked to complete a short exit survey.
- Ensure you receive a confirmation email and keep it for your records.
How to Cancel if You Paid with PayPal
If your KetoGo subscription is billed through your PayPal account, you must terminate the pre-approved payment directly within PayPal.
- Log in to your PayPal account.
- Click the Settings icon (a gear) in the top-right corner.
- Go to the Payments tab.
- Select Manage automatic payments or Manage Pre-approved Payments.
- Find KetoGo in the list of merchants.
- Click on it and then click the Cancel button.
Cancellation Method Comparison
| Platform | Where to Cancel | What to Expect | Important Note |
|---|---|---|---|
| Apple App Store | iOS Settings > Apple ID > Subscriptions | Immediate cancellation, service active until billing cycle ends | The subscription is tied to your Apple ID, not the app itself. |
| Google Play Store | Google Play App > Profile Icon > Subscriptions | Immediate cancellation, service active until billing cycle ends | The subscription is managed within your Google Play account. |
| KetoGo Website | my.ketogo.app > Profile > Subscription | You may need to complete an exit survey | Confirmation email is your proof of cancellation. |
| PayPal | PayPal.com > Settings > Payments > Automatic Payments | Stop future automatic payments immediately | Canceling the payment through PayPal does not always automatically cancel the service, but it stops the billing. |
Troubleshooting Common Cancellation Issues
Sometimes, the process is not as straightforward as it seems. If you encounter problems, here's what to do:
Can't find the subscription?
- Double-check your platform: Did you subscribe on your iPhone but are now looking on an Android device? Ensure you are checking the correct service. Many people have multiple accounts.
- Verify the email address: Ensure you are logged into the same Apple ID, Google account, or email address that you used to sign up.
- Check payment history: Look at your bank or credit card statement to see which company is processing the payment. This can tell you which platform to check.
Still being charged after canceling?
- Confirm the cancellation: Check your email for a confirmation message from Apple, Google, or KetoGo. If you can't find one, you may not have completed the process correctly.
- Allow for processing time: It can sometimes take a few business days for the change to be reflected, but typically cancellation is immediate. If a charge appears well after the cancellation, contact customer support with your proof.
- Dispute the charge: If all else fails and you have proof of cancellation, you can contact your bank or credit card company to dispute the charge. This is a last resort but is often effective in stopping future payments.
What about refunds?
KetoGo's refund policy is often based on the terms and conditions and the platform used. If you subscribed via Apple or Google, you must request the refund through their respective support pages. If you subscribed directly through the KetoGo website, you must contact their customer support team, often via email at [email protected].
Conclusion
Canceling your KetoGo app subscription is a straightforward process, but only if you know where to look. The key takeaway is to identify the platform you used for the original purchase—whether it was the Apple App Store, Google Play Store, the KetoGo website, or PayPal—and to follow the specific cancellation instructions for that platform. Always secure and save your cancellation confirmation for future reference to avoid any billing disputes. By taking these steps, you can ensure your subscription is properly terminated and prevent any unwanted charges.
How to contact KetoGo support
If you have followed all the steps for your platform and still cannot cancel, it is time to contact the company's support directly. You can find their help desk on their website for assistance.
