How hard is it to cancel a Factor subscription? A complete guide

January 2, 2026 •

4 min read

Factor states that its subscription is flexible and can be managed or canceled at any time directly through your account settings. The perceived difficulty of how hard is it to cancel a Factor subscription hinges primarily on understanding and respecting their weekly cutoff deadline, which is crucial for preventing unwanted boxes.

Quick Summary

The process for canceling a Factor meal subscription is relatively straightforward through the company's website or app, but it must be completed by a specific weekly deadline to stop future charges. Users can also opt to pause or skip weeks as an alternative to full cancellation.

Key Points

Online Cancellation: The easiest way to cancel your Factor subscription is through your account settings on the website or app.
Respect the Cutoff: A strict weekly deadline (e.g., 11:59 PM PST, 5 days prior to delivery) exists, which you must meet to avoid being charged for the next box.
Pause for Flexibility: Instead of a full cancellation, you can opt to pause your deliveries for a short period, which is ideal for vacations or temporary breaks.
Confirmation is Key: Always look for an email confirming your cancellation to ensure the process was successful and to have a record of it.
Customer Support is an Option: If you run into issues or have missed the deadline, you can contact Factor's customer service via phone or email for assistance.
Full Deactivation vs. Cancellation: Be aware that some sources distinguish a full 'Delete Account' process from merely 'Deactivating' your plan, so decide if you want a temporary stop or a permanent end.

How Difficult Is It to Cancel a Factor Subscription, Really?

For many subscription services, the cancellation process can feel intentionally obscure or difficult. Fortunately, canceling a Factor subscription is generally considered to be a simple and transparent process, provided you follow the outlined steps and, most importantly, are aware of the weekly cutoff date. Most customers report a smooth experience when canceling online, and unlike some other services, there are clear instructions for deactivating your plan with just a few clicks.

The main source of frustration or difficulty, according to some customer feedback, stems from missing this critical deadline, which can result in an unwanted box and an unexpected charge. This isn't a complex process but one that requires a timely action. By following the detailed instructions below and keeping the weekly cutoff in mind, you can cancel your Factor subscription with ease.

Step-by-Step Guide: Canceling on the Website

For users managing their account on a desktop or laptop, the process is quick and direct.

Log in to your Factor account: Visit the Factor website and sign in with your credentials.
Navigate to Plan Settings: Click on your name in the top right corner and select 'Account Settings', then find the 'Plan Settings' section.
Initiate Deactivation: Scroll to the bottom of the 'Plan Settings' page and find the 'Status' section. Click the 'Deactivate My Plan' button.
Confirm Cancellation: Factor may offer you incentives or ask for feedback. To proceed, click 'Cancel Anyway' and provide your reason for leaving, then confirm by clicking 'Deactivate Now'.
Verify via Email: After completing the steps, check your email inbox for a confirmation. This is an important step to ensure the cancellation was processed correctly.

Step-by-Step Guide: Canceling on the App

Canceling via the Factor mobile app is also a straightforward process, though the navigation differs slightly.

Open and Log In: Launch the app and log in to your account.
Access Settings: Tap the three horizontal lines (the menu icon) in the top-right corner. Go to 'Settings' and then select 'Personal Information'.
Delete Account: Scroll to the bottom of the page and tap 'Delete Account'.
Continue Deactivation: Select 'Continue to deactivate', choose your reason, and click 'Deactivate Now' to confirm.
Receive Confirmation: A confirmation message will appear, and you should also receive an email confirming the account has been closed.

The Crucial Cutoff: Avoiding Unwanted Charges

The most common issue cited by customers regarding cancellation is missing the weekly cutoff deadline. According to Factor's policy, you must cancel or pause your subscription before 11:59 PM PST, 5 days prior to your next scheduled delivery.

Why is this important? If you miss this deadline, your order for the upcoming week is already processed and locked in. You will be charged for and receive that week's box, and your cancellation will take effect for the following week.
How to track it? Always check your account dashboard for your specific delivery date and the corresponding cutoff. Factor often sends reminders, but it is ultimately your responsibility to manage the timing.

A Flexible Alternative: Pausing or Skipping Weeks

Before you decide to cancel completely, consider pausing your subscription or skipping deliveries. This is an ideal solution for vacations, holidays, or simply taking a break without losing your account history and potential credits.

Log in to your account: Access the app or website.
Navigate to 'My Menu': Go to the menu for the upcoming weeks.
Skip a week: Click on the week you want to skip and select 'Skip week'. You can do this for multiple weeks at a time, though there may be a limit (some users report being able to skip up to 4 weeks).
Reactivate when ready: Your subscription will resume automatically after the skipped period, or you can reactivate it at your convenience.

When to Contact Customer Support for Cancellation

While the online process is sufficient for most, you might need to contact customer support in specific scenarios.

If you encounter an issue with the website or app and cannot complete the cancellation.
If you have a special circumstance, like a damaged box or an issue requiring a refund.
To formally terminate your account permanently, as some sources distinguish this from simply deactivating.

Contact can be made via email ([email protected]) or by calling customer care at (888) 573-5727. When contacting them, have your account information ready.

Comparison: Canceling vs. Pausing Your Factor Subscription


Feature	Canceling	Pausing/Skipping
Commitment	Ends your subscription entirely.	Temporary halt; subscription resumes later.
Process	Online via Account Settings (Deactivate Plan).	Online via 'My Menu' (Skip Week).
Effort	Slightly more involved, with prompts asking why you're leaving.	Very simple; a one-click process per week.
Reactivation	Requires a new sign-up and setting preferences again.	Automatic continuation after the selected break period.
Timing	Must be done before the cutoff to avoid future charges.	Must be done before the cutoff for each week to be skipped.
Best For	You are permanently stopping the service.	You need a break for a short period (e.g., vacation).
Benefits	Full account closure, no possibility of future charges.	Flexibility, retains account information and credits.

Conclusion: A Straightforward Process, With a Catch

So, how hard is it to cancel a Factor subscription? The answer is: not very, as long as you pay attention to the weekly cutoff. The online process through the website or app is designed to be user-friendly and can be completed in just a few steps. The crucial element to avoid frustration is timing your cancellation correctly, a simple step that is clearly communicated by Factor on their platform. By understanding your options—including the convenient pause feature for temporary breaks—you can manage your subscription with full confidence and without any hidden difficulties.

For more information on the process, you can also consult Factor's own support section online: https://www.factor75.com/about/how-to-cancel-factor-subscription.

Frequently Asked Questions

The weekly deadline to make any changes to your Factor subscription, including cancellation, is typically 11:59 PM PST, 5 days before your next scheduled delivery.

Yes, Factor offers the option to skip or pause a week's delivery. This can be done in your account's 'My Menu' section and is ideal for short breaks like vacations.

Yes, if you cancel after the weekly cutoff deadline, you will be charged for and receive your next scheduled box. The cancellation will then take effect for the following week's delivery.

Contacting customer support is the best course of action. However, Factor's policy typically holds you responsible for any order that has already been processed before your cancellation was submitted. Some users have had success with courtesy cancellations by contacting support immediately.

Factor will send a confirmation email once your subscription has been successfully canceled or deactivated. You should keep this email for your records.

In some Factor apps, 'Delete Account' can be a more permanent action than simply 'Deactivate My Plan'. Deactivating stops deliveries but may be easier to reactivate, whereas deleting is a final step.

If you are having trouble finding the cancellation option, it is best to contact Factor's customer support directly. The option is usually located within the 'Account Settings' or 'Personal Information' sections.

Yes, if the online method is not working for you, you can email Factor's customer support at [email protected] or call them at (888) 573-5727.