How to Quit Plexus: A Comprehensive Guide for Customers and Ambassadors

Hundreds of thousands of people have been involved with Plexus Worldwide, but personal circumstances often change. If you have decided that it is time to quit Plexus, knowing the proper procedure can help you avoid complications and ensure a smooth exit, whether you are a customer or a Brand Ambassador.

Quick Summary

Guidance on canceling a Plexus account or subscription for customers and detailing the resignation process for Brand Ambassadors. Information includes managing automatic shipments, retrieving commissions, and securing any applicable refunds based on Plexus policies.

Key Points

• Customer Cancellation: Cancel product subscriptions online through your account portal under 'My Subscription' at least 24 hours before the next shipment.

• Ambassador Resignation: Brand Ambassadors must contact Plexus Customer Service to terminate their account and follow up with Plexus Pay to close their commission account.

• 1-Year Waiting Period: A Brand Ambassador who voluntarily terminates must wait one year before they can re-enroll under a different sponsor.

• 60-Day Money Back Guarantee: Most products are eligible for a refund within 60 days of purchase, but the physical product must be returned using a provided shipping label.

• Plexus Pay Account: Brand Ambassadors are responsible for closing their Plexus Pay account independently to retrieve any outstanding commissions.

• Customer Service: You can contact Plexus Customer Service via phone or chat for assistance with account cancellations or refunds.

How to Cancel a Plexus Subscription (For Customers and VIPs)

For Preferred Customers and VIP Customers, the most common action is to cancel a recurring product subscription. This process is fairly straightforward and can be completed online through your Plexus account.

Step-by-Step Subscription Cancellation

• Login to Your Account: Navigate to plexusworldwide.com and log in with your credentials.
• Access Subscriptions: Once logged in, go to the 'My Account' area and click on 'My Subscription'.
• Find Your Order: Click 'View Details' next to the specific subscription order you wish to cancel.
• Initiate Cancellation: Scroll to the bottom of the subscription details page and click the 'Cancel Subscription' button.
• Follow Prompts: Complete any additional steps or confirmations as prompted by the website to finalize the cancellation.

Important Note: To successfully stop a scheduled shipment, you must cancel your subscription at least 24 hours before the next processing date. It is not possible to cancel an order on the same day it is processed.

How to Resign as a Plexus Brand Ambassador

Quitting as a Brand Ambassador involves a more formal process than just canceling a subscription, especially if you have an active downline or outstanding commissions. If you've decided to step away, follow these steps.

Steps for Brand Ambassador Resignation

1. Contact Customer Service: For a full account cancellation, contact Plexus Customer Service directly. You can find contact information in the Help Center or by calling the provided support number. Inform them of your desire to cancel or downgrade your membership.
2. Terminate Your Account Online: Some users may also be able to sign in to 'My Account,' click on 'Profile,' and find the option to 'Cancel Account' under 'Account Information'. You will be asked to acknowledge the terms and conditions before proceeding.
3. Handle Plexus Pay Commissions: Brand Ambassadors must contact Plexus Pay separately to retrieve any remaining commissions and close that account. Plexus Worldwide will not do this for you during the cancellation process.
4. Understand Re-enrollment Policies: If you wish to rejoin Plexus under a new sponsor in the future, be aware of the company's re-enrollment policy. As of May 2024, Brand Ambassadors who voluntarily terminate must wait one year before joining another team.

Comparison: Customer vs. Brand Ambassador Cancellation

Feature	Preferred Customer/VIP	Brand Ambassador
Subscription	Cancel online through 'My Subscription' menu.	Follow the same online subscription cancellation process.
Account Termination	Contact Customer Service or use the 'Cancel Account' option in your profile.	Requires contacting Customer Service for full termination; online option may be available.
Commissions	Not applicable.	Must contact Plexus Pay to retrieve funds and close the Plexus Pay account.
Membership Fee	Annual membership fee is eligible for refund if canceled within 60 days of renewal.	Annual membership fee is eligible for refund if canceled within 60 days of renewal.
Product Refunds	Qualifies for a 60-day money-back guarantee with product return.	Qualifies for a 60-day money-back guarantee with product return.

Managing Refunds and Returns

Plexus offers a 60-Day Money Back Guarantee on most products. If you are unsatisfied, you have 60 days from the purchase date to request a refund, minus original shipping costs and a return shipping fee.

How to request a refund:

• The fastest way is to fill out the online Request Refund Form in the Help Center.
• You can also contact Plexus Customer Service directly by phone or chat.
• If you purchased from a Brand Ambassador, they may be able to issue the refund directly.
• You will be provided with a shipping label to return the product. Only returns with this label are accepted for refunds.

Conclusion: Your Next Steps

No matter your reason for leaving, the process to quit Plexus is clear and manageable once you understand the specific steps. Customers can easily handle subscriptions and account cancellations online, while Brand Ambassadors must take the additional step of managing their commissions via Plexus Pay. By following the correct procedure and being aware of the deadlines, such as the 24-hour window for subscription changes, you can ensure your exit is as smooth and hassle-free as possible. For the most up-to-date and official information, always consult the Plexus Worldwide help center directly.

• Official Plexus Help Center: https://helpcenter.plexusworldwide.com/

Frequently Asked Questions

Can I get a refund if I quit Plexus?

Yes, Plexus offers a 60-Day Money Back Guarantee on most products. You must request a refund within 60 days of purchase and return the product using a shipping label provided by Plexus Customer Service.

How do I cancel my monthly Plexus subscription?

Log in to your account on the Plexus website, navigate to 'My Subscription' under 'My Account,' click 'View Details' on the order you want to cancel, and then click 'Cancel Subscription'.

What is the deadline for canceling my Plexus subscription?

You must cancel your subscription at least 24 hours prior to the next scheduled processing date. You cannot cancel an order on the day it is processed.

What happens to my commissions if I resign as a Plexus Brand Ambassador?

You must contact Plexus Pay directly to retrieve any remaining commissions and close your Plexus Pay account. Plexus Worldwide does not handle this process for Brand Ambassadors.

How long do I have to wait to rejoin Plexus after resigning?

As a voluntarily terminated Brand Ambassador, you must wait one year before you can enroll again, particularly under a new sponsor.

Do I have to return my products to get a refund?

Yes, to receive a refund under the 60-day guarantee, you must return the remaining product and packaging to Plexus using a company-provided shipping label.

What if I can't log into my account to cancel?

If you are unable to access your online account, you should contact Plexus Customer Service directly for assistance with cancellation. You can reach them via phone or chat.