Understanding the AG1 Refund Policy
AG1, formerly known as Athletic Greens, provides a 90-day money-back guarantee specifically for first-time customers. This policy is designed to give new users confidence in trying the product without risk. It's a generous offer compared to many other supplement companies, which may have shorter return windows or offer only store credit.
Who Is Eligible for an AG1 Refund?
The refund policy applies exclusively to your first purchase of AG1 made directly through their official website (www.drinkAG1.com). The guarantee is for first-time customers only, so if you've purchased AG1 previously, you are not eligible. The policy also varies for purchases made outside the official website:
- Official website (www.drinkAG1.com): Eligible for the 90-day money-back guarantee.
- Amazon: Purchases on the authorized AG1 Amazon storefront may have different return policies governed by Amazon's rules, and you should contact Amazon directly.
- Unauthorized retailers (e.g., eBay): The AG1 guarantee does not cover purchases from unauthorized third-party sellers.
The Step-by-Step AG1 Refund Process
If you are a first-time customer and wish to request a refund, follow these steps:
- Initiate Contact: Send an email to the AG1 Customer Happiness team at [email protected].
- Provide Information: In your email, include your name, order number, the date of purchase, and your address. For some regions (like the EU and ANZ), bank details may also be required.
- Await Instructions: The customer service team will respond with specific instructions on how and where to return your product.
- Return the Product: Package the remaining product and ship it to the address provided by customer service. You are responsible for the return shipping costs, and it is recommended to use tracking.
- Receive Your Refund: Once AG1 receives the returned product, the refund will be processed. Refunds are typically issued within six weeks of receipt of the returned item.
Subscription vs. One-Time Purchase Refunds
The 90-day money-back guarantee applies to the first order, regardless of whether it is a one-time purchase or the first shipment of a subscription.
Comparison of Purchase Type and Refund Eligibility
| Feature | First-Time One-Time Purchase | First-Time Subscription | Subsequent Subscription Shipments |
|---|---|---|---|
| Eligibility | Yes, within 90 days | Yes, for the first order within 90 days | No, the guarantee only covers the initial order |
| Initiation | Contact customer service via email | Contact customer service via email | Cancel subscription in member portal |
| Required Return | Yes, must return the product | Yes, must return the product | No, refund is not an option |
| Refund Amount | Full purchase price | Full purchase price of first order | No refund, but future payments stop |
| Refund Timeframe | Within 6 weeks of return receipt | Within 6 weeks of return receipt | Not applicable |
For subscriptions, it is important to remember that the refund policy only applies to the very first order. To stop future charges, you must cancel your subscription through your online member portal before the next billing period.
Other Refund Scenarios
Beyond the standard 90-day guarantee for first-time customers, refunds may be available under other specific circumstances:
- Damaged or defective products: If your AG1 product arrives damaged or defective, you should contact customer service within seven days of receipt. This will likely result in a replacement or a full refund, possibly without needing to return the product, though photos may be required.
- Order delays: In the event of a significant shipping delay (beyond 30 days), AG1 may offer a refund if they cannot contact you or if you no longer wish to receive the product.
Conclusion
AG1 offers a clear and straightforward refund policy for new customers, primarily through a 90-day money-back guarantee on the first order. The process involves contacting customer service, providing order information, and returning the product. This commitment allows new users to try the supplement risk-free. However, it's crucial to purchase directly from the official website to ensure eligibility and to understand that the guarantee does not cover subsequent orders or purchases from unauthorized sellers. The policy is a testament to AG1's confidence in its product and dedication to customer satisfaction. For any specific issues, such as damaged goods, contacting their responsive Customer Happiness team is the recommended course of action.
