Tag: Business automation

Over 80% of companies recognize the importance of workflow automation in improving business efficiency and reducing errors [General knowledge]. The term **Sugar BPM** refers to the specific business process management and workflow suite offered by SugarCRM, a tool designed to help administrators and businesses automate complex sales, service, and marketing processes within the CRM platform.

With the global AI market projected to grow significantly, understanding how is RDA different from AI is crucial for businesses evaluating automation strategies. The distinction lies in their fundamental nature: RDA automates repetitive, rule-based tasks on a desktop, while AI simulates human intelligence to learn, reason, and make complex decisions.

According to a 2023 IBM report, the vast majority of AI innovation today is focused on breakthroughs in generative AI, but this advancement can cause confusion over other related technologies. When it comes to business automation, a common misconception is whether AI and RDA are the same. These technologies are fundamentally distinct, with one representing a broad field of intelligent systems and the other typically a specific type of process automation.