Tag: Customer experience

In late 2024, Starbucks announced a major change to its menu pricing, eliminating the upcharge for all non-dairy milk alternatives, including oatmilk, in company-owned stores in the U.S. and Canada. This shift, which went into effect on November 7, 2024, addresses one of the most frequently requested customer modifications and signals a significant win for plant-based drinkers. For years, the additional cost for these alternatives sparked debate, but the new policy makes customizing your drink more accessible than ever.

According to an Epsilon study, 80% of consumers are more likely to make a purchase when brands offer personalized experiences. This statistic underscores the powerful consumer demand for Personalisation, which has evolved from a novel marketing tactic into a core expectation for modern shoppers across all industries.

According to the National Restaurant Association, 70% of restaurant owners believe a well-planned menu directly impacts their profitability. Understanding why strategic design is the menu planning is important for your business is the first step toward optimizing revenue, enhancing guest experiences, and streamlining daily operations.

According to a 2024 Reddit thread, MealPal users report significant savings on weekday lunches. But is MealPal good for everyone, or are there hidden downsides to this popular food subscription service? We explore the true value proposition of MealPal for busy professionals and budget-conscious eaters.

In June 2025, Starbucks rolled out a company-wide change to its customization pricing, which included adding a charge for extra scoops of matcha powder. For many customers, this raised the simple but significant question: why is Starbucks charging for extra matcha, and what prompted this shift?

According to a 2024 report, reviews mentioning poor fast-food service increased by 21.8% year-over-year, while complaints about mistakes were up nearly 7%. The nostalgic taste of a favorite burger or the perceived value of a meal deal has been replaced by a disappointing, subpar experience for many consumers. From shrinking portions to bland flavors and rising prices, the widespread disappointment with quick-service dining is a reality many people are facing.

With more than 2,300 locations in the United States, GNC has a larger physical footprint than Vitamin Shoppe, which has just over 700. While both retail giants offer a wide array of supplements, the key difference between GNC and Vitamin Shoppe lies in their brand reputation and focus, affecting everything from product selection to shopping experience.

According to SAP, artificial intelligence is only as good as the data it understands, and a knowledge graph grounds AI by providing crucial context. Using a GKB, or a general/enterprise knowledge base, helps businesses transform fragmented data into a rich, interconnected network for smarter operations.

According to a 2024 study, over 70% of customers are more likely to visit a restaurant offering personalized promotions. This reflects the growing demand for customization, with a personalized menu representing the next evolution of this trend in the dining industry.

Across various review platforms, the Irish-based supplement retailer hpnutrition.ie consistently receives high marks for its speedy delivery and extensive product range. However, customer experiences can vary widely, which leads many to wonder: is HP nutrition good overall?