Tag: Customer safety

According to the U.S. Food and Drug Administration (FDA), approximately 32 million Americans have food allergies, with unintentional cross-contact posing a significant risk of severe allergic reactions. A critical component of preventing such incidents is ensuring all equipment and utensils are thoroughly cleaned and sanitized when preparing food for a customer with a food allergy.

According to the Food Standards Agency, approximately 5% of the UK population reports having a food hypersensitivity. This statistic alone underscores the critical importance of restaurant staff being proactive in their approach, but should restaurants ask about allergies from every guest, not just those who volunteer the information? This proactive stance is not only a matter of customer safety but also a powerful driver of satisfaction and loyalty.

According to research by FARE, cross-contact during manufacturing was a leading cause of allergic reactions to food products. Master how to deal with the special dietary requirements for customers by developing a comprehensive and proactive strategy that ensures safety and fosters trust.