Step-by-Step Guide to Canceling Your EveryPlate Membership
The primary method for canceling your EveryPlate subscription is through their official website. This process must be completed online, as the EveryPlate mobile app does not have a direct cancellation feature. The company makes the process flexible, but you must be mindful of the weekly cutoff time to avoid being charged for your next box.
Canceling Your Subscription Online
To begin, ensure you are logged into your EveryPlate account on a web browser. The process is designed to make you confirm your decision, so be prepared for a few extra clicks.
- Log In to Your Account: Go to the EveryPlate website and enter your login credentials.
- Navigate to 'Settings': Click on your name or profile icon, usually located in the top right corner, and select 'Settings' from the dropdown menu.
- Find 'Plan Settings': In the Settings menu, scroll down until you see the 'Plan settings' section.
- Click 'Deactivate My Plan': Locate and click the 'Deactivate My Plan' option. EveryPlate uses the term 'deactivate' rather than 'cancel'.
- Follow the Prompts: You will be asked to provide a reason for canceling. While this is mandatory to proceed, you can choose a simple option. Follow the on-screen instructions until you reach the final confirmation.
- Confirm Cancellation: The final step is to click the 'Deactivate now' button.
- Check for Confirmation: Immediately after confirming, you should receive an email verifying your cancellation. It is highly recommended to check for this email and save it for your records. If you don't receive it, or if you want to be extra cautious, you can log back into your account to confirm the status has changed.
The Critical Weekly Cutoff Time
To ensure you do not get charged for and receive your next meal kit, you must cancel before the weekly cutoff time. According to EveryPlate, this is 11:59 PM CT, five days before your next scheduled delivery. This is one of the most important aspects of the cancellation process. If you miss this deadline by even a minute, you will be charged for and receive one final box. The specific day of the week for the cutoff depends on your delivery day. For example, if your delivery is scheduled for Saturday, you must cancel by the previous Monday at 11:59 PM CT.
Pausing Your EveryPlate Subscription Instead of Canceling
If you are considering canceling due to a schedule change, an upcoming vacation, or simply wanting to try another service, EveryPlate offers a 'Skip Week' feature. This is a flexible alternative to a full cancellation and allows you to keep your account active for future use. You can skip up to three weeks at a time directly from your account menu.
- To Skip a Week: Log in, navigate to 'My Menu', find the week you want to skip, and click 'Edit Delivery' or the three dots and select 'Skip Week'.
- Important Note: You must also adhere to the same weekly cutoff time when skipping a week.
Using Customer Service to Cancel
For those who encounter issues with the online process or prefer speaking with a representative, you can also cancel through customer service. Be aware that representatives may attempt to offer you a discount to stay, so be firm in your decision.
- Via Phone: You can call EveryPlate's customer service line. Have your account details, including your email address and billing information, ready.
- Via Live Chat: A live chat feature is available on the EveryPlate website. You may first interact with a chatbot, so be sure to request a live agent to handle your cancellation. Remember, it is best practice to request an emailed confirmation after speaking with an agent to have a record of the interaction.
Cancellation Method Comparison
| Feature | Online Cancellation (Recommended) | Customer Service (Phone/Chat) |
|---|---|---|
| Convenience | Most convenient, can be done 24/7 from any browser. | Less convenient due to potential hold times and agent queues. |
| Speed | Instantaneous process if you follow all steps correctly. | Can be slower, depending on agent availability and wait times. |
| Control | Full control over your account settings and immediate confirmation. | Requires interaction with a representative, less direct control. |
| Record Keeping | Automatic confirmation email serves as your record. | Must specifically request an email confirmation from the agent. |
| Upselling Pressure | Minimal, as you simply click through the prompts. | Can be higher, as agents are trained to retain customers. |
| Deadlines | Same strict weekly cutoff applies. | Same strict weekly cutoff applies, and delays could cause you to miss it. |
Conclusion
Canceling your EveryPlate membership is a straightforward, no-fee process primarily handled through the website. The most crucial detail is adhering to the 11:59 PM CT cutoff time, five days before your next delivery, to avoid unwanted charges. If you are unsure, canceling early is always the safest option. For those who just need a temporary break, the 'Skip a Week' feature is a convenient alternative. Regardless of your method, securing a confirmation email is the final, vital step to ensure your subscription is properly deactivated.
EveryPlate's official website outlines the steps for cancellation.
