Tag: Customer reaction

In March 2023, Wendy's announced a menu refresh, sparking an immediate fan uproar when it became clear the popular grilled chicken sandwich was gone. The decision to discontinue grilled chicken prompted widespread customer complaints and online petitions from loyal patrons who valued the healthier option.

In early 2025, many devoted fans reported a noticeable shift in the taste of their favorite flavored Liquid Death beverages, leading to confirmation that Liquid Death did start using stevia. This formula change, which added stevia leaf extract to products once sweetened primarily with agave nectar, sparked a wave of disappointment among longtime customers.

In early 2025, Chick-fil-A made a "slight adjustment" to its iconic Waffle Potato Fries recipe, adding a pea starch coating to improve crispiness. However, the change sparked significant customer backlash, with many asking, "Are Chick-fil-A fries bad now?".