How do I cancel my Noom monthly subscription?

Did you know that uninstalling the Noom app doesn't automatically stop your billing cycle? Learning how to cancel your Noom monthly subscription correctly is crucial to avoid unwanted charges.

Quick Summary

This guide provides clear instructions on how to properly end your Noom membership using the in-app settings, the official website's subscription portal, or your device's app store.

Key Points

• Cancel Before Billing Date: Always cancel before your next renewal date to avoid being charged for another month.

• Don't Just Delete the App: Uninstalling the Noom app does not cancel your subscription; you must follow the correct process.

• Multiple Cancellation Options: Depending on how you signed up, you can cancel via the Noom app, the website portal, or your device's app store.

• Subscription Portal is a Universal Backup: If you have trouble canceling via the app, the web-based Subscription Portal is a reliable alternative for all accounts.

• Access Remains Until Billing End: After canceling, you can continue to use Noom's features until the end of your current paid billing cycle.

• Refunds Are Not Guaranteed for Renewals: Generally, renewal charges are not eligible for a refund, so timely cancellation is key.

Your Complete Guide to Canceling Your Noom Subscription

Many Noom users at some point decide they no longer need the service, whether they've reached their goals or are exploring other options. Whatever the reason, knowing the correct procedure for cancellation is essential to ensure you don't continue to be charged. The method for canceling depends on how you originally subscribed—through the app, the web portal, or a specific program like Noom Med. This comprehensive guide will walk you through each scenario step-by-step.

Method 1: Canceling Through the Noom App

If you signed up for Noom directly within the app on your iOS or Android device, the in-app settings are the most straightforward way to cancel. It is important to note that you must do this before your charge or renewal date.

Steps to cancel using the app:

1. Open the Noom App: Launch the application on your smartphone or tablet.
2. Access Settings: Tap the profile picture or account icon, which is typically found in the top-left corner of the screen.
3. Navigate to Subscription: In the menu that appears, tap "Settings," then look for and tap the option labeled "Manage Subscription".
4. Initiate Cancellation: Your account details will be displayed. Follow the on-screen prompts to confirm the cancellation of your subscription. You should receive a confirmation message.

Method 2: Canceling via the Noom Website Subscription Portal

If you subscribed to Noom through its official website, or if you don't have the app installed, you can use the web-based Subscription Portal. This is also a useful alternative if you run into issues with the in-app method.

Steps to cancel using the web portal:

1. Visit the Portal: Go to the Noom Subscription Portal at account.noom.com.
2. Log In: Use the same credentials you created your Noom account with. If you've forgotten your password, there's an option to reset it.
3. Find Cancellation Option: Once logged in, you should see an option to cancel your subscription directly on the main page. Follow the instructions to finalize the process.

Method 3: Canceling Through Your Device's App Store

For subscriptions initiated through the Apple App Store or Google Play Store, you can manage the membership directly within your device's settings. This is a crucial step if the in-app method doesn't work for you.

On iOS (iPhone/iPad):

1. Go to the Settings app.
2. Tap on your Apple ID at the top of the screen.
3. Select Subscriptions.
4. Find and tap on your Noom subscription.
5. Tap Cancel Subscription and confirm.

On Android:

1. Open the Google Play Store app.
2. Tap your profile icon in the top-right corner.
3. Go to Payments & Subscriptions and then select Subscriptions.
4. Find Noom in the list and tap on it.
5. Tap Cancel subscription and follow the prompts.

Comparison of Noom Cancellation Methods

Method	Best For	Prerequisites	Pros	Cons
In-App Cancellation	Subscriptions started in the app	Active Noom app installed	Simple, guided process	Requires app, may not work if subscription was started elsewhere
Web Subscription Portal	All subscription types	Remembered login credentials	Accessible from any device, central management	Requires remembering another login, potential for password issues
Device App Store	App Store-initiated subscriptions	Subscribing device	Manages billing directly where it's processed	Limited to subscriptions paid via the app store
Contacting Support	Issues with other methods, refunds	Email or chat access	Direct assistance, can address complex issues	Can take longer for a response

What Happens After You Cancel?

Once you successfully cancel your monthly subscription, it will not auto-renew at the end of your current billing cycle. You will still retain access to the Noom program for the remainder of the time you have paid for. This allows you to finish your course materials and work with your coach (if applicable) until your subscription officially expires.

Conclusion

Successfully canceling your Noom monthly subscription is a straightforward process once you know the right steps. The most critical takeaway is to remember that simply deleting the app is not enough; you must complete the cancellation through the app, the website portal, or your app store. Taking a moment to verify your subscription status and initiate the cancellation correctly will prevent any further charges and provide you with a clean break from the service when you're ready. For the most authoritative and up-to-date information, always refer to the official Noom support resources.

Check official Noom support: For additional help or to contact support, visit the Noom Help Portal.

Frequently Asked Questions

Can I get a refund if I forget to cancel?

Noom generally does not offer refunds for renewal charges. Refunds are typically only available within the first 14 days of an initial subscription or add-on purchase.

What if I can't remember my login for the web portal?

The Noom Subscription Portal offers a password reset link. Simply visit account.noom.com and use the password reset option to regain access to your account and manage your subscription.

Does canceling my subscription delete my Noom account data?

Canceling your subscription only stops future payments and ends your access to the service at the end of the billing cycle. To request the deletion of your personal data, you must follow a separate process.

I signed up through my iPhone but don't see the 'Manage Subscription' button. What should I do?

If you paid through the Apple App Store, the subscription is managed there. Go to your iPhone's Settings, tap your name, then go to Subscriptions to find and cancel Noom.

What is the difference between canceling and deleting my account?

Canceling your subscription simply stops future billing. Deleting your account is a more permanent action that erases your data, which is a separate process.

How do I cancel my Noom Med subscription?

For the Noom Med program, you can cancel directly within the app or contact their specific support email at [email protected] for assistance.

Will I lose my progress if I cancel?

If you cancel, you will lose access to program features and data at the end of your billing cycle. Noom does not provide long-term access to your data or progress after the subscription ends.