Key Methods for Tracking Your True Protein Order
When you place an order with True Protein, the process for tracking is designed to be user-friendly, providing several options to suit your preferences. The most reliable method is to use the tracking number sent to you via email upon dispatch.
Method 1: Using Your Shipping Confirmation Email
After your order is packed and dispatched, which typically occurs within 24–48 business hours, you will receive a shipping confirmation email from True Protein. This email contains a link that, when clicked, will take you directly to the tracking information provided by the shipping carrier, which for Australian orders is often Australia Post.
- Wait for the email: Be patient; the email with the tracking information may take up to 24 hours to become active after you receive it, as the carrier needs to scan the parcel into their network first.
- Check spam folder: If you don't see the email, check your junk or spam folder, as it might have been filtered.
- Follow the link: The link in the email is the most direct way to get an up-to-date status on your delivery.
Method 2: The Australia Post App
For customers in Australia, the Australia Post app offers the most integrated and user-friendly experience for tracking your True Protein delivery.
- Download the AusPost app from your device's app store.
- Log in using the same email address you used to place your True Protein order.
- Your order will automatically be added to the app's tracking list, giving you seamless updates.
- Within the app, you can manage your delivery preferences, such as redirecting the parcel or opting for a safe drop.
Method 3: Contacting Customer Service
If you have not received your tracking information or are experiencing a significant delay, contacting True Protein's Customer Experience team is a direct route to finding answers.
- Use the contact form on the True Protein website or call their customer service number.
- Provide your order number and any other relevant details to help the team locate your shipment.
Tracking Options Comparison
| Method | Ease of Use | Requires Account? | Real-Time Updates? | Best For |
|---|---|---|---|---|
| Email Link | Very Easy | No | Yes (Carrier's Website) | Quick, one-off checks |
| AusPost App | Easy | Yes (with AusPost) | Yes | Australian customers who track frequently |
| Customer Service | Moderate | No | Yes (via representative) | Issues, delays, or lost packages |
| International Carrier | Easy | No | Yes (Carrier's Website) | International orders, post-customs tracking |
Addressing Common Tracking Problems
Several issues can cause delays or problems with tracking your order. By understanding what they are, you can more effectively troubleshoot any issues that arise.
Email Not Received
Sometimes, the shipping confirmation email may not arrive as expected. The most common reasons include a typo in your email address at checkout, the email landing in your junk folder, or a temporary delay during peak sales periods. If you've checked these and still have no email, contacting customer service is the next step.
Tracking Information Not Updating
It is normal for tracking information to take up to 24 business hours to become active after you receive the email. If it has been longer and there is still no update, it is possible the carrier has not yet scanned the parcel or is experiencing a delay. Patience is key, but if the issue persists, contact customer service.
Incorrect or Incomplete Order
If your tracking indicates a parcel has been delivered but an item is missing or you received the wrong product, you should immediately contact the Customer Experience team. Have your order number ready to help them resolve the issue as quickly as possible. It is also possible that a multi-item order was sent in separate parcels, which would be visible via the tracking number provided.
Conclusion
Effectively tracking your True Protein order is a simple process, primarily handled through the email notification system and the Australia Post app. With dispatch typically occurring within 48 business hours, you should receive a tracking number shortly after placing your order. Whether you prefer a quick click from your email, the convenience of a mobile app, or direct assistance from customer service for a specific issue, you have reliable methods to monitor your delivery's progress. For international orders, tracking can be done on the carrier's website, though delivery times may vary.
